LLilu
New players — get a 150% bonus up to €5,000 + 500 free spins
Login Sign Up

Privacy Policy - Lilu

At Lilu Casino, we recognize that your privacy is of the utmost importance. This Privacy Policy outlines how we collect, process, and protect the personal information provided by our users when accessing our platform. By choosing to play at Lilu Casino, you entrust us with your data, and we are committed to maintaining that trust through rigorous data protection standards, transparency, and strict adherence to international regulatory frameworks, including the General Data Protection Regulation (GDPR).

Data Collection and Usage

Lilu Casino collects personal information to provide a seamless gaming experience, process transactions, and ensure compliance with legal obligations. The data we collect includes:

  • Registration Information: Name, date of birth, residential address, and contact details such as email and phone number.
  • Technical Data: IP addresses, browser types, device information, and traffic patterns via log files and cookies.
  • Transaction Data: Payment history, deposit methods, and withdrawal records necessary for financial processing.
  • Verification Documents: Identification documents (passport, ID cards, utility bills) required for Know Your Customer (KYC) compliance.

Use of Personal Information

We utilize your data to manage your account, facilitate game participation, and prevent fraudulent activity. Specifically, your information is used for:

  1. Creating and managing your account profile at Lilu Casino.
  2. Processing payments and withdrawals securely.
  3. Providing customer support and technical assistance.
  4. Communicating updates, promotional offers, and service changes.
  5. Ensuring legal compliance, including age verification and anti-money laundering (AML) checks.

Data Protection and Security

Lilu Casino employs advanced security protocols to safeguard your personal data. This includes the implementation of SSL (Secure Socket Layer) encryption for all data transmissions and restricted access protocols for our databases. We ensure that your information is stored on secure, firewall-protected servers and is only accessible by authorized personnel who are bound by strict confidentiality agreements.

User Rights Under GDPR

As a user of Lilu Casino, you have specific rights concerning your personal information, including:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request the correction of inaccurate or incomplete information.
  • Right to Erasure: Under certain conditions, you may request that we delete your data.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.
  • Right to Data Portability: You may request to receive your data in a structured, commonly used format.

Cookies and Tracking Technologies

Lilu Casino uses cookies—small text files placed on your device—to enhance user experience and analyze site traffic. You can configure your browser settings to decline cookies, although this may limit the functionality of certain areas on our website. We use cookies to remember your preferences, keep you logged in, and personalize your experience.

Third-Party Disclosure

We do not sell or rent your personal information to third parties. We may share data with service providers who assist us in operations (such as payment processors or identity verification services), provided they adhere to equivalent data protection standards. We may also disclose information if required by law, regulation, or court order to protect the integrity of the platform.

Responsible Gambling and Privacy

At Lilu Casino, we are dedicated to promoting a safe environment. Please remember to gamble responsibly. If you feel that your gaming habits have become problematic, we offer self-exclusion tools and deposit limits to assist you. Gambling should always be viewed as entertainment, not a source of income. If you or someone you know requires assistance, please reach out to reputable organizations that provide support for problem gambling.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. We encourage players to review this page regularly. The "Last Updated" date will reflect the most recent version of this document.

Contact Us

If you have questions, concerns, or requests regarding the privacy of your data, please contact our dedicated support team at [email protected]. We are here to assist with any inquiries and aim to provide transparent and timely resolutions to all data-related matters.

Last updated: August 11, 2026